You are here: Home Page > Privacy Policy > Privacy Policy Detail
[detailed]

KeenOwl considers all personal customer, child and purchase information we receive as confidential and does not sell or share it with others.  Personal information includes name, physical address, email address, phone number, birth date and other information not publicly available, such as that which is provided to personalize a storybook.  We limit access to personal information to our employees and vendors who need it to provide the products or services you have requested.

KeenOwl makes no such warrants or representation for other businesses or organizations whose website can be accessed from links contained on KeenOwl.com.

What this Privacy Policy covers

This policy covers how KeenOwl treats personal information that KeenOwl.com collects and receives, including information related to your past use of KeenOwl.com.  Personal information is information that is not otherwise publicly, including name, address, email address, birth date and phone number.

This policy does not apply to the practices of companies that KeenOwl does not own or control.

 Information Collection and Use

Using KeenOwl.com does not require registration, however, we do collect an email address so that we might personalize and make more efficient the experience of a return customer.  KeenOwl.com may ask for and collect personal information to enter a promotion or sweepstakes.  KeenOwl may combine information we collect with information we obtain from business partners or other companies.

During the personalization of a life lesson story, the only personal information required is a child’s first name, gender and date of birth.  This information is kept in a secure database to make any subsequent orders with us more efficient.  Additional information which may be collected, such as a child’s hometown, favorite color, favorite food and friends’ names, may be collected to personalize a specific story.

KeenOwl collects a customer’s personal information during a transaction, but we do not store credit card or other payee information after the transaction is complete.

KeenOwl receives and records an IP address, page requests and KeenOwl.com cookie information from your browser.

KeenOwl uses information for the following general purposes: to customize the advertising and content, to fulfill requests for products and services, to improve our services, to contact you, to conduct research, and to provide anonymous customer reports for internal planning purposes.

New plans for marketing communications, primarily via email, may be generated from time to time.  Recipients of our marketing emails can opt out of receiving future marketing communications from these new categories or they can unsubscribe by following instructions contained in the messages they receive.

We reserve the right to send you certain communications relating to KeenOwl such as service announcements, administrative messages and KeenOwl.com updates.

Children

KeenOwl will not contact or market to minors.

Information Sharing and Disclosure

KeenOwl will not rent, sell or share personal information with others, except to provide the products or services requested, when we have permission, or under the following circumstances:
- Responding to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
- Sharing information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of KeenOwl’s terms of use, or as otherwise required by law; or
- Transferring information if KeenOwl is acquired by or merged with another company.  In this event, KeenOwl will notify you before such information is transferred.

Cookies

KeenOwl.com may set and access KeenOwl.com cookies on your computer.

Confidentiality and Security

KeenOwl.com is web hosted by Yahoo!’s secure web hosting and ecommerce infrastructure.  As such, all transactions are 128-bit encrypted and physical, electronic, and procedural safeguards are in place to comply with federal regulations related to the protection of personal information.

Deleting Your Account Information

Your personal information will deleted from our databases upon request by contacting Customer Service.  We will acknowledge and process all such requests within ten (10) business days.

Changes to this Privacy Policy

KeenOwl may update this policy.  We will notify you about significant changes by email or by a notice posted on our site

Questions and Suggestions

If you have questions or comments regarding our privacy policy, please send us feedback or contact us in writing at:

KeenOwl LLC
Customer Care - Privacy Policy
P.O. Box 6013
Somerset, NJ 08875
USA

KeenOwl LLC © 2007
Privacy Policy Site Map
Home page    |    About us     |     Our Stories     |     Press/ Media     |     Authors     |     Contact Us     |