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We guarantee 100% satisfaction.  We are so confident that you and the child you care about will love a personalized life lesson storybook from KeenOwl that we will refund your purchase price (excluding shipping and handling) if you are not completely satisfied.

Our children’s storybooks are also guaranteed to be free from defects.  We will happily replace any defective storybook or issue a credit towards the purchase of another.  Defects must be reported within one week from delivery, either by sending a web message using this customer service form, or by sending an email to Service@KeenOwl.com.  Please include your order number in your email.

Replacements for defects will be shipped at no cost in the same manner as the original order.

We know that mistakes are easy to make.  That’s why we provide customers with on-screen preview of their storybook before they can submit the order.  Accordingly, KeenOwl is not responsible for errors customers make in the information they provide to personalize a book or story, in a dedication, or in an uploaded photo.  No refunds, credits or free replacements will be made for storybooks produced with such errors.

We are sorry, but Gift Certificates are not refundable.
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