We guarantee 100% satisfaction. We are so
confident that you and the child you care about will love a personalized
life lesson storybook from KeenOwl that we will refund your purchase
price (excluding shipping and handling) if you are not completely
Our children’s storybooks are also guaranteed to be free from defects.
We will happily replace any defective storybook
or issue a credit towards the purchase of another.
Defects must be reported within one week from delivery,
either by sending a web message using this customer
service form, or by sending an email to Service@KeenOwl.com.
Please include your order number in your email.
Replacements for defects will be shipped at no cost in the same
manner as the original order.
We know that mistakes are easy to make. That’s
why we provide customers with on-screen preview of their storybook
before they can submit the order. Accordingly, KeenOwl is not responsible
for errors customers make in the information they provide to personalize
a book or story, in a dedication, or in an uploaded photo. No refunds,
credits or free replacements will be made for storybooks produced
with such errors.
We are sorry, but Gift Certificates are not refundable.